When you're looking to buy a new luxury vehicle, you want to make sure you choose a dealership that is known for providing a top-notch buying experience. Dealership awards are a mark of great customer service. Sunset Cadillac of Sarasota is proud to be the recipient of numerous awards during our years in business, and this year, we were awarded both the 2019 Crest Club Award and General Motor's 2019 Dealership of the Year Award.
2019 Crest Club Awards
The Crest Club Award is given to the top 20 salespeople in a particular region and is only given to 100 salespeople in total nationally. Sunset Cadillac of Sarasota is the only dealership in the entire country to have four of their salespeople win this prestigious award. These four members of our team are:
- Mary Philippsen - Four-time winner
- Jared Brantley - Two-time winner
- Heather FitzMaurice - Two-time winner
- Alex Rodriguez - Two-time winner
The Crest Club Award is given based on the number of vehicles sold. In order to receive this award, salespeople must stay up-to-date with training and customer service standards, and meet other technical requirements.
"To be recognized among the best, a sales consultant must be on his or her toes all of the time studying everything, including product lines, finance, customer service and the rest." - Previous Winner
2019 Dealership of the Year Award
This award is distributed by Cadillac's parent company, General Motors. In order to qualify, a dealership must fall into the top two percent of the nation in regards to customer service. This award goes to dealerships who don't simply meet sales expectations, they exceed them. They must lead the brand in sales for both new and certified preowned vehicles, and meet top marketing standards.
In addition, dealerships must be responsive to online reviews from customers and use the latest technology available to customers, and the top techniques for digital advertising like SEO, SEM, etc. General Motors assesses the quality of a dealership through these measures and also through mystery shopping audits to make sure everyone is getting the absolute best customer service. And great customer service means going above and beyond, like offering 24-hour roadside service, courtesy loaner vehicles during repairs or service, and pick-up and drop-off service for vehicle maintenance (also known as vehicle concierge).
In order to be awarded Dealership of the Year, dealerships must qualify for the Cadillac Elite program for each quarter of that year. To qualify, a dealership must exceed standards when training technicians, lower wait times for its customers and maintain or exceed customer satisfaction. This is the highest award a dealership can receive, and Sunset Cadillac is proud to be the recipient of this honor, as it is often given to dealerships in larger markets like Miami and Orlando.
About Our Dealership
Since 1986, Sunset Cadillac of Sarasota has strived to provide the best possible customer service to everyone who visits our dealership. Our entire shopping experience is built around customer satisfaction, and we promise that your buying experience will be enjoyable from the moment you walk onto our lot. Our recently renovated, state-of-the-art facilities mean that you will always be treated to top-of-the-line customer service no matter what your needs are. To make sure that you are satisfied with your vehicle purchase, General Manager Steve Montanaro personally reviews every deal that goes on in the dealership.
If you're interested in buying a new or certified preowned Cadillac, Sunset Cadillac of Sarasota is happy to help make your buying experience a breeze. Don't hesitate to give us a call at (941) 312-2807 or visit us at 2200 Bee Ridge Road, Sarasota Monday through
Categories:
Social
